@book{84191,
	author = {Banda Chanda, Gloria },
	title = {An analysis of the real relationship between service quality and client satisfaction among registered members of national health insurance scheme: a case of Lusaka province , Zambia},
	publisher = {Copperbelt University,},
	year = {2023},
	address = {Kitwe :},
	note = {includes bibliographical references and appendices}
}