Banda Chanda, Gloria  <br/><br/>
An analysis of the real relationship between service quality and client satisfaction among registered members of national health insurance scheme: a case of Lusaka province , Zambia 
/ by Gloria Chanda Banda 
 - Kitwe :  Copperbelt University,  2023 
 - ix,109 pages : illustrations 
<br/><br/> includes bibliographical references and appendices 
<br/><br/><label>Subjects--Topical Terms: </label><br/>SERVICE QUALITY<br/>CLIENT SATISFACTION<br/>NATIONAL HEALTH INSURANCE SCHEME<br/>LUSAKA PROVINCE
<br/><br/><label>LC Class. No.: </label>CBU-PG THESIS/BAN