01015 a2200265 4500 CBULib 20240126103136.0 240123b |||||||| |||| 00| 0 eng d CBUlib English CBULib CBULib rda eng CBU-PG THESIS/BAN Banda Chanda, Gloria 2144 An analysis of the real relationship between service quality and client satisfaction among registered members of national health insurance scheme: a case of Lusaka province , Zambia / by Gloria Chanda Banda Copperbelt University, 2023 Kitwe : ix,109 pages : illustrations rdacontent Text | txt rdamedia Unmediated | n rdacarrier Volume nc includes bibliographical references and appendices 2133 SERVICE QUALITY 2145 CLIENT SATISFACTION 2146 NATIONAL HEALTH INSURANCE SCHEME 2147 LUSAKA PROVINCE mc 030 84191 84191 0 0 mc 0 0 SC 001 001 SC 2024-01-23 DEP-CBU/01/2024 CBU-PG THESIS/BAN B92536 2024-01-23 2024-01-23 030