TY  - GEN
AU  - Banda Chanda, Gloria 
TI  - An analysis of the real relationship between service quality and client satisfaction among registered members of national health insurance scheme: a case of Lusaka province , Zambia
AV  - CBU-PG THESIS/BAN 
PY  - 2023///
CY  - Kitwe
PB  - Copperbelt University
KW  - SERVICE QUALITY
KW  - CLIENT SATISFACTION
KW  - NATIONAL HEALTH INSURANCE SCHEME
KW  - LUSAKA PROVINCE
N1  - includes bibliographical references and appendices
ER  -