@book{84227,
	author = {Ngenda, Mbumwae Mubiana},
	title = {The effect of waiting time satisfaction on customer satisfaction and customer loyalty in the context of banks based in Zambia },
	publisher = {Copperbelt University,},
	year = {2021.},
	address = {Kitwe: },
	note = {includes bibliographical references and appendices}
}