TY  - GEN
AU  - Ngenda, Mbumwae Mubiana
TI  - The effect of waiting time satisfaction on customer satisfaction and customer loyalty in the context of banks based in Zambia 
AV  - CBU-PG THESIS/NGE 
PY  - 2021///
CY  - Kitwe: 
PB  - Copperbelt University
KW  - CUSTOMER SATISFACTION
KW  - CUSTOMER LOYALTY
KW  - COMMERCIAL BANKS- ZAMBIA
KW  - WAITING TIME SATISFACTION
N1  - includes bibliographical references and appendices
ER  -