TY - BOOK AU - Murphy, James AU - Jouan, Christophe AU - Quoirin, Meabh TI - The big lie : ... or interpreting your global customer's inner life for profit SN - 9781452578903 AV - HF 5415.32 Jou PY - 2014/// CY - Bloomington IN PB - Balboa Press KW - CONSUMERS--INFORMATION SERVICES KW - CONSUMER BEHAVIOUR--FORECASTING KW - MARKETING--FORECASTING ER -