Mpomwa, Richard Chabala <br/><br/>
Examining e-service quality on customer satisfaction in Zambia’s public sector : insights from taxpayers in Kitwe 
/ by Richard Chabala Mpomwa 
 - Kitwe :   Copperbelt University,  2023. 
 - xii, 59 pages : illustrations  
<br/><br/>includes references 
<br/><br/><label>Subjects--Topical Terms: </label><br/>E-SERVICE QUALITY<br/>CUSTOMER SATISFACTION<br/>CUSTOMER SATISFACTION--PUBLIC SECTOR
<br/><br/><label>LC Class. No.: </label>CBU-PG THESIS/MPO