@book{85100,
	author = {Chipwaya, Bridget Bwalya},
	title = {Examining the relationship of customer satisfaction among perceived trust, perceived commitment and customer loyalty : a case study of insurance companies on the Copperbelt province of Zambia },
	publisher = {Copperbelt University:},
	year = {2023,},
	address = {Kitwe, },
	note = {includes bibliographical references and appendices}
}