Examining the relationship of customer satisfaction among perceived trust, perceived commitment and customer loyalty : a case study of insurance companies on the Copperbelt province of Zambia

Examining the relationship of customer satisfaction among perceived trust, perceived commitment and customer loyalty : a case study of insurance companies on the Copperbelt province of Zambia Chipwaya, Bridget Bwalya creator Kitwe Copperbelt University 2023 eng viii, 85 pages : illustrations (some colour) / by Bridget Bwalya Chipwaya includes bibliographical references and appendices CUSTOMER SATISFACTION INSURANCE COPPERBELT PROVINCE CBU-PG THESIS/CHI B85100 240628 20240628074842.0 English