TY  - GEN
AU  - Chipwaya, Bridget Bwalya
TI  - Examining the relationship of customer satisfaction among perceived trust, perceived commitment and customer loyalty : a case study of insurance companies on the Copperbelt province of Zambia 
AV  - CBU-PG THESIS/CHI B85100
PY  - 2023///,
CY  - Kitwe, 
PB  - Copperbelt University
KW  - CUSTOMER SATISFACTION
KW  - INSURANCE
KW  - COPPERBELT PROVINCE
N1  - includes bibliographical references and appendices
ER  -