TY  - GEN
AU  - Kakosa, Esther
TI  - The mediating role of customer satisfaction on the relationship between brand loyalty and its antecedents : evidence from banking sector
AV  - CBU-PG THESIS/KAK B85107
PY  - 2023///
CY  - Kitwe
PB  - Copperbelt University
KW  - CUSTOMER SATISFACTION
KW  - ANTECEDENTS
KW  - BRAND LOYALTY
N1  - includes bibliographical references and appendices
ER  -