Koota, Mumbuwa <br/><br/>
Assessing the influence of service quality on bank customer retention ; the mediating role of satisfaction : a case of banks in Zambia 
/ by Mumbuwa Koota 
 - Kitwe :  Copperbelt University,  2023. 
 - x,94 pages : illustrations  
<br/><br/>includes references 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CUSTOMER SATISFACTION<br/>CUSTOMER RELATIONS MANAGEMENT<br/>SERVICE QUALITY
<br/><br/><label>LC Class. No.: </label>CBU-PG THESIS/KOO