00871 a2200253 4500 CBULib 20240703150006.0 240703b |||||||| |||| 00| 0 eng d CBULib English CBULib rda eng CBU-PG THESIS/KOO Koota, Mumbuwa Assessing the influence of service quality on bank customer retention ; the mediating role of satisfaction : a case of banks in Zambia / by Mumbuwa Koota Copperbelt University, 2023. Kitwe : x,94 pages : illustrations rdacontent Text | txt rdamedia Unmediated | n rdacarrier Volume nc includes references 1875 CUSTOMER SATISFACTION 3064 CUSTOMER RELATIONS MANAGEMENT 2133 SERVICE QUALITY mc 030 85113 85113