The Copperbelt University Open Access Catalogue Search for 'su:"CUSTOMER SATISFACTION"'

An analysis of Service Quality and Customer Satisfaction in Hostels and Lodges in Livingstone

By Mumba, Mulenga . Kitwe Copperbelt University 2019 . iv, 99 Pages : illustrations

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An analysis of the effect of Service Quality on Customer Satisfaction in the Water Sector in Kitwe District

By Mweemba Charity . Kitwe Copperbelt University 2018 . x, 76 pages : illustrations

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An assessment of customer satisfaction in the quality of service delivery by micro finance institutions: a case of Lusaka based customers of micro finance institutions

By Madubeko, Muuka. Kitwe: Copperbelt University 2010 . various pagings.: ill.

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The effect of Corporate Social Responsibility on Customer Loyalty among Public Bus users in Luanshya Town: The mediating role of Customers Satisfaction

By Sivwimi, Jean . Kitwe Copperbelt University 2019 . x, 108 Pages : illustrations

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The effect of Service Quality Dimensions on Customer Satisfaction in Retail Banking in Nakonde District

By Kaombe Francis . Kitwe Copperbelt University 2018 . x, 84 Pages : illustrations

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The effect of Service Quality on Customer Satisfaction in Zambia's Telecommunications Sector: A case study on Airtel

By Chikopyo, Chisala. Kitwe Copperbelt University 2019 . 72 pages : illustrations

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The effect of the Marketing Mix on Customer Satisfaction: A case study of Radisson Blu Hotel

By Munamonga, Nchimunya. Kitwe Copperbelt University 2018 . vii, 79 Pages : illustrations

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Examining the relationship between the Service Quality Dimensions and Customer Satisfaction : A case study of Zambian Public University

By Moonga, Abel . Kitwe Copperbelt University 2019 . v, 75 Pages : illustrations

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Investigating the effect of Bank Personality, Customer Satisfaction and Identification on Customer Loyalty: A case study of the Banking Sector

By Sinyengo, Herbert . Kitwe Copperbelt University 2019 . vii,75 Pages : illustrations

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A study of the effects of Demographics on Customer adoption and Customer Satisfaction of E-Banking among Clients of Commercial Banks in Chililabombwe District

By Chanda E. C. Evans. Kitwe Copperbelt University 2019 . xiii, 94 pages : illustrations

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A study of the impact of kaizen on Customer Satisfaction at Hail Telecommunications Limited

By Chibesa, Larson . Kitwe Copperbelt University 2018 . xi, 52 pages : illustrations

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Delivering the customer experience: creating attainable dreams: a guide for retail teams

By Dorgan F. Mark. United Kingdom Dr Mark F. Dorgan 2010 . 115 p.: ill. 9780956690401

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Examining the effects of public healthcare service quality on customer satisfaction: evidence from Copperbelt, Zambia

By Lungu, Boyd Kondwani. Kitwe: Copperbelt University, 2021 . x, 77 pages : illustrations

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Examining the relationship between online e-self service platforms and customer satisfaction : a case of study of patents and companies registration agency (PACRA)

By Mwaba, Chitalu Perry. Kitwe : Copperbelt University, 2022 . x, 66 pages : illustrations , includes bibliographical references and appendices

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An evaluation of the effect of services quality on customer satisfaction in the provision of digital retail in banking services

By Liamba, Chanda. Kitwe : Copperbelt University, 2023 . ix, 65 pages :illustrations , Includes bibliographical references and appendices

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The effect of waiting time satisfaction on customer satisfaction and customer loyalty in the context of banks based in Zambia

By Ngenda, Mbumwae Mubiana. Kitwe: Copperbelt University, 2021 . xii, 100 pages : illustrations , includes bibliographical references and appendices

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Examining effects of digitalization on customer satisfaction : evidence from the communications industry in Kitwe, Zambia

By Munansangu, Munsanda Moono. Kitwe : Copperbelt University, 2023 . viii, 128 pages : illustrations

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Examining e-service quality on customer satisfaction in Zambia’s public sector : insights from taxpayers in Kitwe

By Mpomwa, Richard Chabala. Kitwe : Copperbelt University, 2023 . xii, 59 pages : illustrations

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Assessing the effect of e-service quality on customer satisfaction in e-commerce

By Mbewe, Martin. Kitwe : Copperbelt University, 2023 . xi, 75 pages [various pages] : illustrations

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Examining the relationship of customer satisfaction among perceived trust, perceived commitment and customer loyalty : a case study of insurance companies on the Copperbelt province of Zambia

By Chipwaya, Bridget Bwalya. Kitwe, Copperbelt University: 2023 . viii, 85 pages : illustrations (some colour) , includes bibliographical references and appendices

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