| 000 | 00738nam a2200157 a 4500 | ||
|---|---|---|---|
| 008 | 121010s2010 ||||||||||||||||| || u | ||
| 050 | _aTHESIS/MBA | ||
| 100 | _aBanda, Lawrence | ||
| 245 | 1 | 0 |
_aAnalysing the effect of service quality in Zambia's retail banking: the case of Zambia national commercial bank, standard chartered bank and barclays bank _cby Lawrence Banda |
| 260 |
_aCBU, Kitwe: _bCopperbelt University _c2010 |
||
| 300 | _ax, 112p.: ill. | ||
| 500 | _aSupervised by Prof. Manohar | ||
| 650 | _aCUSTOMER SERVICES--MANAGEMENT | ||
| 650 | _aCUSTOMER SERVICES--RETAIL BANKS, ZAMBIA | ||
| 995 |
_FCBU-MAIN LIBRARY (Kitwe) _M1 _UAVAILABLE _WOct 10, 2012 _ZUniversity Collection |
||
| 999 |
_c34192 _d34192 |
||