| 000 | 00866nam a2200193 a 4500 | ||
|---|---|---|---|
| 008 | 160908s2015 ||||||||||||||||| || u | ||
| 050 | _aCBU-PG THESIS/HIM | ||
| 100 | _aHimoonga, Paul | ||
| 245 | 1 | 2 |
_aA comparative analysis of customer queue waiting times in banks in Kitwe: a case of Barclays, Stanchart and Zanaco _cby Paul Himoonga |
| 260 |
_aKitwe: _bCopperbelt University _c2015 |
||
| 300 | _axiii, 131p.: ill. | ||
| 500 | _aIncludes References | ||
| 650 | 0 | _aCUSTOMER RELATIONS | |
| 650 | _aBANKS AND BANKING--CUNSUMER COMPLAINTS--ZAMBIA | ||
| 650 | _aBANKS AND BANKING -- ZAMBIA | ||
| 650 | _aBANKS AND BANKING--CUSTOMER RELATIONS | ||
| 650 | _aCUSTOMER SERVICES--RETAIL BANKS, ZAMBIA | ||
| 995 |
_FCBU-MAIN LIBRARY (Kitwe) _M1 _UAVAILABLE _WSep 8, 2016 _XCopperbelt University _ZUniversity Collection |
||
| 999 |
_c38000 _d38000 |
||