| 000 | 00660nam a2200133 a 4500 | ||
|---|---|---|---|
| 008 | 090818s2008 ||||||||||||||||| || u | ||
| 050 | _aTHESIS/MBA | ||
| 100 | _aChanda Henry | ||
| 245 | 1 | 3 |
_aAn evaluation of the impact of service diffeerentiation in enhancing customer satisfaction in the mobile telecommunication industry in Zambia _cSupervised by Prof. J. M. Tembo |
| 260 |
_aKitwe _bCopperbelt University, School of Business, Postgraduate Deartment _c2008 |
||
| 350 | _a0.00 | ||
| 650 | 0 | _aBUSINESS | |
| 995 |
_D0.00 _FCBU-MAIN LIBRARY (Kitwe) _H1 _I0.00 _M1 _UAVAILABLE _WAug 18, 2009 _ZUniversity Collection |
||
| 999 |
_c42714 _d42714 |
||