| 000 | 00732nam a2200145 a 4500 | ||
|---|---|---|---|
| 008 | 120416s2004 ||||||||||||||||| || u | ||
| 050 | _aCBU-UG THESIS/KAM | ||
| 100 | _aKambayi, Rodgers | ||
| 245 | 1 | 0 |
_aIntroduction of total quality management to Zambian service organisations _cThesis Supervised by Mr. D. Bwalya |
| 246 | _acases of: Finance bank, Zambia state insurance corporation and Kitwe central hospital | ||
| 260 |
_aKitwe _bCopperbelt University, School of Business, Department of Production Management _c2004 |
||
| 350 | _a0.00 | ||
| 650 | _aQUALITY MANAGEMENT | ||
| 995 |
_D0.00 _FCBU-MAIN LIBRARY (Kitwe) _H1 _I0.00 _M1 _UAVAILABLE _WJul 19, 2007 _ZUniversity Collection |
||
| 999 |
_c47580 _d47580 |
||