| 000 | 00718nam a2200205 a 4500 | ||
|---|---|---|---|
| 008 | 120416s1991 ||||||||||||||||| || u | ||
| 020 | _a002903079X | ||
| 050 | _aHF 5415.5 Ber | ||
| 100 | _aBerry, Leonard L., 1942- | ||
| 245 | 1 | 0 | _aMarketing services : competing through quality / |
| 260 |
_aNew York: _bThe Free Press _c1991 |
||
| 300 | _axi, 212p. : ill | ||
| 350 | _a0.00 | ||
| 500 | _aBibliography | ||
| 650 | _aService industries - Marketing | ||
| 650 | 0 | _aCUSTOMER SERVICES | |
| 650 | 0 | _aMARKETING--MANAGEMENT--CASE STUDIES | |
| 700 | _aParasuraman, A | ||
| 995 |
_D0.00 _FCBU-MAIN LIBRARY (Kitwe) _H1 _I19.95 _UDAMAGED _ZMain Library Open Access Collection |
||
| 999 |
_c50510 _d50510 |
||