000 00655nam a2200157 a 4500
008 060801s2005 xx |||||||||||||| || u
050 _aTHESIS
100 _aMudenda, Gwebente C
245 1 4 _aThe practice of customer care in the insurance industry
_cMBA thesis supervised by M. Zulu
246 _aa case study of Zambia State Insurance Corporation
260 _a
_bCopperbelt University, School of Business, MBA Programme
_c2005
350 _a0.00
650 0 _aCUSTOMER SERVICES
650 0 _aBUSINESS
995 _D0.00
_FCBU-MAIN LIBRARY (Kitwe)
_H1
_I0.00
_M1
_UAVAILABLE
_WAug 1, 2006
_ZUniversity Collection
999 _c54317
_d54317