| 000 | 00678nam a2200169 a 4500 | ||
|---|---|---|---|
| 008 | 130423s2001 ||||||||||||||||| || u | ||
| 020 | _a9781405847322 | ||
| 050 | _aHD 9980.5 Joh | ||
| 100 | _aJohnston, Robert | ||
| 245 | 1 | 0 |
_aService operations management: improving service delivery. (3rd ed.) _cby Robert Johnston and Graham Clark |
| 250 | _a3rd edition | ||
| 260 |
_aHarlow: _bPearson Education, Inc _c2001 |
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| 300 | _axvi, 533p.: ill. | ||
| 650 | _aSERVICE INDUSTRIES--MANAGEMENT | ||
| 700 | _aClark, Graham | ||
| 995 |
_FCBU-MAIN LIBRARY (Kitwe) _M1 _UAVAILABLE _WJun 25, 2013 _ZMain Library Open Access Collection |
||
| 999 |
_c57321 _d57321 |
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