000 00808nam a2200217 a 4500
008 120416s1996 ||||||||||||||||| || u
020 _a1567502105
050 _aZ 675.U5 Her
100 _aHernon, Peter
245 1 0 _aService quality in academic libraries
_cPeter Hernon and Ellen Altman
260 _aNorwood, N.J. :
_bAblex
_c1996
300 _axv, 187p. : ill.
350 _a0.00
500 _aBibliography
650 _aLibraries and scholars - United States
650 _aLibraries and students - United States
650 _aACADEMIC LIBRARIES--UNITED STATES
650 _aLIBRARIES--HANDBOOKS, MANUALS, ETC
700 _aAltman, Ellen
995 _D0.00
_FCBU-MAIN LIBRARY (Kitwe)
_H1
_I24.50
_UAVAILABLE
_ZAnnex Low-Usage Collection
999 _c57324
_d57324