| 000 | 00781nam a2200181 a 4500 | ||
|---|---|---|---|
| 008 | 180212s2016 ||||||||||||||||| || u | ||
| 050 | _aCBU-PG THESIS/MUY | ||
| 100 | _aMuyunda, Charles M | ||
| 245 | 1 | 2 |
_aA study of the effect of service failure and recovery on customer - organisation relationship: a case of Kitwe hotels and restaurants _cby Charles Muyunda M. |
| 260 |
_aKitwe: _bCopperbelt University _c2016 |
||
| 300 | _ax, 92p.: ill. | ||
| 500 | _aIncludes References | ||
| 650 | _aCUSTOMER SERVICES--MANAGEMENT | ||
| 650 | _aCONSUMER BEHAVIOUR | ||
| 650 | 0 | _aCUSTOMER RELATIONS | |
| 650 | 0 | _aMARKETING | |
| 995 |
_FCBU-MAIN LIBRARY (Kitwe) _M1 _UAVAILABLE _WFeb 12, 2018 _XCopperbelt University _ZUniversity Collection |
||
| 999 |
_c58894 _d58894 |
||