000			01412nam a2200229 a 4500
008			190121s2010 ||||||||||||||||| || u
020			_a9780956690401
050			_aHF 5415.5 Dor
100			_aDorgan F. Mark
245	1	0	_aDelivering the customer experience: creating attainable dreams: a guide for retail teams _cby Dr Mark F. Dorgan
260			_aUnited Kingdom _bDr Mark F. Dorgan _c2010
300			_a115 p.: ill.
350			_a31.71
650		0	_aCORPORATE CULTURE
650			_aCUSTOMER SATISFACTION
650		0	_aCUSTOMER SERVICES
995			_aANNEX COLLECTION (Main Library) _e748777 _FCBU-MAIN LIBRARY (Kitwe) _I31.71 _jHF 5415.5 Dor _M4 _UAVAILABLE _WFeb 1, 2019 _y748777 _ZAnnex Low-Usage Collection
995			_aANNEX COLLECTION (Main Library) _e748776 _FCBU-MAIN LIBRARY (Kitwe) _I31.71 _jHF 5415.5 Dor _M3 _UAVAILABLE _WFeb 1, 2019 _y748776 _ZAnnex Low-Usage Collection
995			_aKAPASA MAKASA LIBRARY OPEN ACCESS _e748934 _FCBU-KAPASA MAKASA LIBRARY (Chinsali) _I31.71 _jHF 5415.5 Dor _M5 _UAVAILABLE _WApr 30, 2019 _y748934 _ZKapasa Makasa Library Open Acess Collection
995			_aMAIN LIBRARY OPEN ACCESS _e748774 _FCBU-MAIN LIBRARY (Kitwe) _I31.71 _jHF 5415.5 Dor _M1 _UAVAILABLE _WFeb 1, 2019 _y748774 _ZMain Library Open Access Collection
995			_aMAIN LIBRARY OPEN ACCESS _e748775 _FCBU-MAIN LIBRARY (Kitwe) _I31.71 _jHF 5415.5 Dor _M2 _UAVAILABLE _WFeb 1, 2019 _y748775 _ZMain Library Open Access Collection
999			_c63420 _d63420