| 000 | 00936nam a2200205 a 4500 | ||
|---|---|---|---|
| 008 | 160504s2011 ||||||||||||||||| || u | ||
| 020 | _a9781118018217 | ||
| 050 | _aHF 5415.5 Car | ||
| 100 | _aCarroll, Becky | ||
| 245 | 1 | 4 |
_aThe hidden power of your customers: four keys to growing your business through existing customers _cby Becky Carroll |
| 260 |
_aNew Jersey _bJohn Wiley and Sons _c2011 |
||
| 300 | _axvi, 240p. | ||
| 350 | _a24.95 | ||
| 650 | _aCUSTOMER RELATIONS--MANAGEMENT | ||
| 650 | _aCUSTOMER SERVICES--MANAGEMENT | ||
| 650 | 0 | _aCUSTOMER SERVICES | |
| 650 | 0 | _aCUSTOMER RELATIONS | |
| 995 |
_aMAIN LIBRARY OPEN ACCESS _e746453 _FCBU-MAIN LIBRARY (Kitwe) _I24.95 _jHF 5415.5 Car _M2 _UAVAILABLE _WMay 20, 2016 _y746453 _ZMain Library Open Access Collection |
||
| 995 |
_aMAIN LIBRARY OPEN ACCESS _e746452 _FCBU-MAIN LIBRARY (Kitwe) _I24.95 _jHF 5415.5 Car _M1 _UAVAILABLE _WMay 20, 2016 _y746452 _ZMain Library Open Access Collection |
||
| 999 |
_c76171 _d76171 |
||