| 000 | 00909nam a2200205 a 4500 | ||
|---|---|---|---|
| 008 | 120416s2002 ||||||||||||||||| || u | ||
| 020 | _a0750649011 | ||
| 050 | _aHC 79.I55 BRU | ||
| 100 | _aBruton, Noel | ||
| 245 | 1 | 0 | _aHow to manage the IT helpdesk: a guide for user support and call centre managers.-- 5th ed. |
| 250 | _a2nd ed. | ||
| 260 |
_aOxford _bButterworth-Heinemann _c2002 |
||
| 300 | _axxiv, 347 pages : illustrations | ||
| 350 | _a0.00 | ||
| 490 | _aComputer weekly professional series | ||
| 650 | _aINFORMATION | ||
| 650 | _aINFORMATION TECHNOLOGY | ||
| 995 |
_aMAIN LIBRARY OPEN ACCESS _D0.00 _e735515 _FCBU-MAIN LIBRARY (Kitwe) _H1 _I25.50 _jHC 79.I55 Bru _M1 _UAVAILABLE _y040454 _ZMain Library Open Access Collection |
||
| 995 |
_aMAIN LIBRARY OPEN ACCESS _D0.00 _e739405 _FCBU-MAIN LIBRARY (Kitwe) _H1 _I0.00 _jHC 79.155 BRU _M1 _UAVAILABLE _WApr 14, 2009 _y739405 _ZMain Library Open Access Collection |
||
| 999 |
_c76379 _d76379 |
||