| 000 | 00829nam a2200181 a 4500 | ||
|---|---|---|---|
| 008 | 200805s2015 ||||||||||||||||| || u | ||
| 020 | _a9781472447692 | ||
| 050 | _aHF 5415.5 Coo | ||
| 100 | _aCook, Sarah | ||
| 245 | 1 | 0 |
_aLeading the customer experience : inspirational service leadership _cBy Sarah Cook |
| 260 |
_aUSA _bGower Publishing Limited _c2015 |
||
| 300 | _axii, 174 pages : illustrations | ||
| 650 | 0 | _aCUSTOMER RELATIONS | |
| 650 | 0 | _aCUSTOMER SERVICES | |
| 650 | 0 | _aLEADERSHIP | |
| 995 |
_aMAIN LIBRARY OPEN ACCESS _D71.37 _e750242 _FCBU-MAIN LIBRARY (Kitwe) _jHF 5415.5 Coo _M1 _UAVAILABLE _WAug 6, 2020 _y750242 _ZMain Library Open Access Collection |
||
| 995 |
_aMAIN LIBRARY OPEN ACCESS _D71.37 _e750243 _FCBU-MAIN LIBRARY (Kitwe) _jHF 5415.5 Coo _M2 _UAVAILABLE _WAug 6, 2020 _y750243 _ZMain Library Open Access Collection |
||
| 999 |
_c80648 _d80648 |
||