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008 120416s1993 ||||||||||||||||| || u
020 _a0750609931
050 _aHD 62.15 Oak
100 _aOakland, John S
245 1 0 _aTotal quality management: the route to improving performance. (2nd ed.)
250 _a2nd ed.
260 _aLondon:
_bButterworth/Heinemann
_c1993
300 _ax, 463p. : ill.
350 _a0.00
650 0 _aMANAGEMENT
650 _aQUALITY CONTROL
650 _aTOTAL QUALITY MANAGEMENT--UNITED STATES
856 _uhttp://www.loc.gov/catdir/description/els032/92040747.html
856 _uhttp://www.loc.gov/catdir/toc/els032/92040747.html
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