| 000 | 00971 a2200253 4500 | ||
|---|---|---|---|
| 003 | CBULib | ||
| 005 | 20240130103354.0 | ||
| 008 | 240117b |||||||| |||| 00| 0 eng d | ||
| 040 |
_cCBULib _aCBULib _bEnglish _erda |
||
| 041 | _aeng | ||
| 050 | _aCBU-PG THESIS/CHI | ||
| 100 |
_aMwaba, Chitalu Perry _91648 |
||
| 245 |
_aExamining the relationship between online e-self service platforms and customer satisfaction : a case of study of patents and companies registration agency (PACRA) _c/ by Perry Mwaba Chitalu |
||
| 260 |
_bCopperbelt University, _c2022. _aKitwe : |
||
| 300 | _ax, 66 pages : illustrations | ||
| 336 |
_2rdacontent _aText | _btxt |
||
| 337 |
_2rdamedia _aUnmediated | _bn |
||
| 338 |
_2rdacarrier _aVolume _bnc |
||
| 500 | _aincludes bibliographical references and appendices | ||
| 650 | 0 |
_91875 _aCUSTOMER SATISFACTION |
|
| 650 | 0 |
_92353 _aE-SELF SERVICE |
|
| 650 | 0 |
_92354 _aPATENTS AND COMPANIES REGISTRATION AGENCY (PACRA) |
|
| 942 |
_2lcc _c030 |
||
| 999 |
_c84086 _d84086 |
||