| 000 | 01015 a2200265 4500 | ||
|---|---|---|---|
| 003 | CBULib | ||
| 005 | 20240126103136.0 | ||
| 008 | 240123b |||||||| |||| 00| 0 eng d | ||
| 040 |
_aCBUlib _bEnglish _cCBULib _dCBULib _erda |
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| 041 | _aeng | ||
| 050 | _aCBU-PG THESIS/BAN | ||
| 100 |
_aBanda Chanda, Gloria _92144 |
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| 245 |
_aAn analysis of the real relationship between service quality and client satisfaction among registered members of national health insurance scheme: a case of Lusaka province , Zambia _c/ by Gloria Chanda Banda |
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| 260 |
_bCopperbelt University, _c2023 _aKitwe : |
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| 300 | _aix,109 pages : illustrations | ||
| 336 |
_2rdacontent _aText | _btxt |
||
| 337 |
_2rdamedia _aUnmediated | _bn |
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| 338 |
_2rdacarrier _aVolume _bnc |
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| 500 | _aincludes bibliographical references and appendices | ||
| 650 | 0 |
_92133 _aSERVICE QUALITY |
|
| 650 | 0 |
_92145 _aCLIENT SATISFACTION |
|
| 650 | 0 |
_92146 _aNATIONAL HEALTH INSURANCE SCHEME |
|
| 650 | 0 |
_92147 _aLUSAKA PROVINCE |
|
| 942 |
_2mc _c030 |
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| 999 |
_c84191 _d84191 |
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