| 000 | 00962 a2200241 4500 | ||
|---|---|---|---|
| 003 | CBULib | ||
| 005 | 20240628074842.0 | ||
| 008 | 240628b |||||||| |||| 00| 0 eng d | ||
| 040 |
_bEnglish _cCBULib _erda |
||
| 050 |
_aCBU-PG THESIS/CHI _bB85100 |
||
| 100 | _aChipwaya, Bridget Bwalya | ||
| 245 |
_aExamining the relationship of customer satisfaction among perceived trust, perceived commitment and customer loyalty : a case study of insurance companies on the Copperbelt province of Zambia _c/ by Bridget Bwalya Chipwaya |
||
| 260 |
_bCopperbelt University: _c2023, _aKitwe, |
||
| 300 | _aviii, 85 pages : illustrations (some colour) | ||
| 336 |
_2rdacontent _aText | _btxt |
||
| 337 |
_2rdamedia _aUnmediated | _bn |
||
| 338 |
_2rdacarrier _aVolume _bnc |
||
| 500 | _aincludes bibliographical references and appendices | ||
| 650 | 0 |
_91875 _aCUSTOMER SATISFACTION |
|
| 650 | 0 |
_93026 _aINSURANCE |
|
| 650 | 0 |
_92081 _aCOPPERBELT PROVINCE |
|
| 942 |
_2lcc _c030 |
||
| 999 |
_c85100 _d85100 |
||