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Application of total quality management to service provision: the case of Kalulushi Municipal Council

Namenda, Kaonga

Application of total quality management to service provision: the case of Kalulushi Municipal Council by Kaonga Namenda - Kitwe: Copperbelt University, School of Business, Department of Postgraduate studies 2012 - xvi, 88p.: ill.

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Subjects--Topical Terms:
SERVICE PROVISION--KALULUSHI MUNICIPAL COUNCIL
TOTAL QUALITY MANAGEMENT--SERVICE PROVISION--KALULUSHI MUNICIPAL COUNCIL
KALULUSHI MUNICIPAL COUNCIL

LC Class. No.: THESIS/PM

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