Application of total quality management to service provision: the case of Kalulushi Municipal Council by Kaonga Namenda

By: Namenda, KaongaPublication details: Kitwe: Copperbelt University, School of Business, Department of Postgraduate studies 2012Description: xvi, 88p.: illSubject(s): SERVICE PROVISION--KALULUSHI MUNICIPAL COUNCIL | TOTAL QUALITY MANAGEMENT--SERVICE PROVISION--KALULUSHI MUNICIPAL COUNCIL | KALULUSHI MUNICIPAL COUNCILLOC classification: THESIS/PM
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Item type Home library Call number Materials specified Status Date due Barcode
MONOGRAPH MONOGRAPH CBU-MAIN LIBRARY, KITWE.
THESIS/PM (Browse shelf(Opens below)) Available B641

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