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A comparative analysis of customer queue waiting times in banks in Kitwe: a case of Barclays, Stanchart and Zanaco

Himoonga, Paul

A comparative analysis of customer queue waiting times in banks in Kitwe: a case of Barclays, Stanchart and Zanaco by Paul Himoonga - Kitwe: Copperbelt University 2015 - xiii, 131p.: ill.

Includes References

Subjects--Topical Terms:
CUSTOMER RELATIONS
BANKS AND BANKING--CUNSUMER COMPLAINTS--ZAMBIA
BANKS AND BANKING -- ZAMBIA
BANKS AND BANKING--CUSTOMER RELATIONS
CUSTOMER SERVICES--RETAIL BANKS, ZAMBIA

LC Class. No.: CBU-PG THESIS/HIM

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