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Operations management : improving customer service. (4th ed.)

Schonberger, Richard

Operations management : improving customer service. (4th ed.) - 4th ed. - Homewood Irwin 1991 - xvii, 926 p. : ill.

Includes bibliographical references

ISBN: 0256098816 0256082405

Subjects--Topical Terms:
PRODUCTION MANAGEMENT

LC Class. No.: TS 155 Sch

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