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A study of the effect of service failure and recovery on customer - organisation relationship: a case of Kitwe hotels and restaurants

Muyunda, Charles M

A study of the effect of service failure and recovery on customer - organisation relationship: a case of Kitwe hotels and restaurants by Charles Muyunda M. - Kitwe: Copperbelt University 2016 - x, 92p.: ill.

Includes References

Subjects--Topical Terms:
CUSTOMER SERVICES--MANAGEMENT
CONSUMER BEHAVIOUR
CUSTOMER RELATIONS
MARKETING

LC Class. No.: CBU-PG THESIS/MUY

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