A study of the effect of service failure and recovery on customer - organisation relationship: a case of Kitwe hotels and restaurants (Record no. 58894)

MARC details
000 -LEADER
fixed length control field 00781nam a2200181 a 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 180212s2016 ||||||||||||||||| || u
050 ## - LIBRARY OF CONGRESS CALL NUMBER
Classification number CBU-PG THESIS/MUY
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Muyunda, Charles M
245 12 - TITLE STATEMENT
Title A study of the effect of service failure and recovery on customer - organisation relationship: a case of Kitwe hotels and restaurants
Statement of responsibility, etc. by Charles Muyunda M.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Kitwe:
Name of publisher, distributor, etc. Copperbelt University
Date of publication, distribution, etc. 2016
300 ## - PHYSICAL DESCRIPTION
Extent x, 92p.: ill.
500 ## - GENERAL NOTE
General note Includes References
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element CUSTOMER SERVICES--MANAGEMENT
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element CONSUMER BEHAVIOUR
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element CUSTOMER RELATIONS
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element MARKETING
995 ## - RECOMMENDATION 995 [LOCAL, UNIMARC FRANCE]
-- CBU-MAIN LIBRARY (Kitwe)
-- 1
-- AVAILABLE
-- Feb 12, 2018
-- Copperbelt University
-- University Collection
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Total Checkouts Full call number Barcode Date last seen Price effective from Koha item type
          CBU-MAIN LIBRARY, KITWE. CBU-MAIN LIBRARY, KITWE.   11/30/2022   CBU-PG THESIS/MUY B3458 11/30/2022 11/30/2022 MONOGRAPH