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A study of the effect of Service Quality on Customer Satisfaction and Customer Loyalty in the Zambian Motor Vehicle Insurance Industry : A case study of Zambia State Insurance Corporation General in Lusaka, Zambia

Zulu , Jeram

A study of the effect of Service Quality on Customer Satisfaction and Customer Loyalty in the Zambian Motor Vehicle Insurance Industry : A case study of Zambia State Insurance Corporation General in Lusaka, Zambia By Jeram Zulu - Kitwe Copperbelt University 2018 - xiii, 96 pages : illustrations

LC Class. No.: CBU-PG THEIS/ZUL

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