A study of the effect of Service Quality on Customer Satisfaction and Customer Loyalty in the Zambian Motor Vehicle Insurance Industry : A case study of Zambia State Insurance Corporation General in Lusaka, Zambia (Record no. 58895)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00660nam a2200121 a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 220228s2018 ||||||||||||||||| || u |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | CBU-PG THEIS/ZUL |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Zulu , Jeram |
| 245 12 - TITLE STATEMENT | |
| Title | A study of the effect of Service Quality on Customer Satisfaction and Customer Loyalty in the Zambian Motor Vehicle Insurance Industry : A case study of Zambia State Insurance Corporation General in Lusaka, Zambia |
| Statement of responsibility, etc. | By Jeram Zulu |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Kitwe |
| Name of publisher, distributor, etc. | Copperbelt University |
| Date of publication, distribution, etc. | 2018 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xiii, 96 pages : illustrations |
| 995 ## - RECOMMENDATION 995 [LOCAL, UNIMARC FRANCE] | |
| -- | CBU-MAIN LIBRARY (Kitwe) |
| -- | 1 |
| -- | AVAILABLE |
| -- | Apr 20, 2022 |
| -- | University Collection |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| CBU-MAIN LIBRARY, KITWE. | CBU-MAIN LIBRARY, KITWE. | 11/30/2022 | CBU-PG THEIS/ZUL | B4660 | 11/30/2022 | 11/30/2022 | MONOGRAPH |