An analysis of the real relationship between service quality and client satisfaction among registered members of national health insurance scheme: a case of Lusaka province , Zambia

Banda Chanda, Gloria

An analysis of the real relationship between service quality and client satisfaction among registered members of national health insurance scheme: a case of Lusaka province , Zambia / by Gloria Chanda Banda - Kitwe : Copperbelt University, 2023 - ix,109 pages : illustrations

includes bibliographical references and appendices


SERVICE QUALITY
CLIENT SATISFACTION
NATIONAL HEALTH INSURANCE SCHEME
LUSAKA PROVINCE

CBU-PG THESIS/BAN