Examining e-service quality on customer satisfaction in Zambia’s public sector : insights from taxpayers in Kitwe
Mpomwa, Richard Chabala
Examining e-service quality on customer satisfaction in Zambia’s public sector : insights from taxpayers in Kitwe / by Richard Chabala Mpomwa - Kitwe : Copperbelt University, 2023. - xii, 59 pages : illustrations
includes references
E-SERVICE QUALITY
CUSTOMER SATISFACTION
CUSTOMER SATISFACTION--PUBLIC SECTOR
CBU-PG THESIS/MPO
Examining e-service quality on customer satisfaction in Zambia’s public sector : insights from taxpayers in Kitwe / by Richard Chabala Mpomwa - Kitwe : Copperbelt University, 2023. - xii, 59 pages : illustrations
includes references
E-SERVICE QUALITY
CUSTOMER SATISFACTION
CUSTOMER SATISFACTION--PUBLIC SECTOR
CBU-PG THESIS/MPO