Analysing the effect of service quality in Zambia's retail banking: the case of Zambia national commercial bank, standard chartered bank and barclays bank (Record no. 34192)

MARC details
000 -LEADER
fixed length control field 00738nam a2200157 a 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 121010s2010 ||||||||||||||||| || u
050 ## - LIBRARY OF CONGRESS CALL NUMBER
Classification number THESIS/MBA
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Banda, Lawrence
245 10 - TITLE STATEMENT
Title Analysing the effect of service quality in Zambia's retail banking: the case of Zambia national commercial bank, standard chartered bank and barclays bank
Statement of responsibility, etc. by Lawrence Banda
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. CBU, Kitwe:
Name of publisher, distributor, etc. Copperbelt University
Date of publication, distribution, etc. 2010
300 ## - PHYSICAL DESCRIPTION
Extent x, 112p.: ill.
500 ## - GENERAL NOTE
General note Supervised by Prof. Manohar
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element CUSTOMER SERVICES--MANAGEMENT
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element CUSTOMER SERVICES--RETAIL BANKS, ZAMBIA
995 ## - RECOMMENDATION 995 [LOCAL, UNIMARC FRANCE]
-- CBU-MAIN LIBRARY (Kitwe)
-- 1
-- AVAILABLE
-- Oct 10, 2012
-- University Collection
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Total Checkouts Full call number Barcode Date last seen Price effective from Koha item type
          CBU-MAIN LIBRARY, KITWE. CBU-MAIN LIBRARY, KITWE.   11/30/2022   THESIS/MBA 743180 11/30/2022 11/30/2022 MONOGRAPH