Analysing the effect of service quality in Zambia's retail banking: the case of Zambia national commercial bank, standard chartered bank and barclays bank by Lawrence Banda
Publication details: CBU, Kitwe: Copperbelt University 2010Description: x, 112p.: illSubject(s): CUSTOMER SERVICES--MANAGEMENT | CUSTOMER SERVICES--RETAIL BANKS, ZAMBIALOC classification: THESIS/MBA| Item type | Home library | Call number | Materials specified | Status | Date due | Barcode |
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MONOGRAPH
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CBU-MAIN LIBRARY, KITWE. | THESIS/MBA (Browse shelf(Opens below)) | Available | 743180 |
Supervised by Prof. Manohar
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