The effect of Service Quality on Customer Satisfaction in Zambia's Telecommunications Sector: A case study on Airtel (Record no. 41238)

MARC details
000 -LEADER
fixed length control field 00733nam a2200157 a 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 220301s2019 ||||||||||||||||| || u
050 ## - LIBRARY OF CONGRESS CALL NUMBER
Classification number CBU-PG THESIS/CHI
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Chikopyo, Chisala
245 14 - TITLE STATEMENT
Title The effect of Service Quality on Customer Satisfaction in Zambia's Telecommunications Sector: A case study on Airtel
Statement of responsibility, etc. By chisala Chikopyo
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Kitwe
Name of publisher, distributor, etc. Copperbelt University
Date of publication, distribution, etc. 2019
300 ## - PHYSICAL DESCRIPTION
Extent 72 pages : illustrations
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element CUSTOMER SATISFACTION IN ZAMBIAS TELECOMMUNICATIONS
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element ZAMBIAS TELECOMMUNICATIONS
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element SERVICE QUALITY - TELECOMMUNICATIONS
995 ## - RECOMMENDATION 995 [LOCAL, UNIMARC FRANCE]
-- CBU-MAIN LIBRARY (Kitwe)
-- 1
-- AVAILABLE
-- Jun 20, 2022
-- University Collection
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Total Checkouts Full call number Barcode Date last seen Price effective from Koha item type
          CBU-MAIN LIBRARY, KITWE. CBU-MAIN LIBRARY, KITWE.   11/30/2022   CBU-PG THESIS/CHI B4789 11/30/2022 11/30/2022 MONOGRAPH