How to manage the IT helpdesk: a guide for user support and call centre managers.-- 5th ed. (Record no. 76379)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00909nam a2200205 a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 120416s2002 ||||||||||||||||| || u |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0750649011 |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HC 79.I55 BRU |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Bruton, Noel |
| 245 10 - TITLE STATEMENT | |
| Title | How to manage the IT helpdesk: a guide for user support and call centre managers.-- 5th ed. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 2nd ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Oxford |
| Name of publisher, distributor, etc. | Butterworth-Heinemann |
| Date of publication, distribution, etc. | 2002 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xxiv, 347 pages : illustrations |
| 350 ## - | |
| -- | 0.00 |
| 490 ## - | |
| -- | Computer weekly professional series |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | INFORMATION |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | INFORMATION TECHNOLOGY |
| 995 ## - | |
| -- | MAIN LIBRARY OPEN ACCESS |
| -- | 0.00 |
| -- | 735515 |
| -- | CBU-MAIN LIBRARY (Kitwe) |
| -- | 1 |
| -- | 25.50 |
| -- | HC 79.I55 Bru |
| -- | 1 |
| -- | AVAILABLE |
| -- | 040454 |
| -- | Main Library Open Access Collection |
| 995 ## - | |
| -- | MAIN LIBRARY OPEN ACCESS |
| -- | 0.00 |
| -- | 739405 |
| -- | CBU-MAIN LIBRARY (Kitwe) |
| -- | 1 |
| -- | 0.00 |
| -- | HC 79.155 BRU |
| -- | 1 |
| -- | AVAILABLE |
| -- | Apr 14, 2009 |
| -- | 739405 |
| -- | Main Library Open Access Collection |
| 999 ## - | |
| -- | 76379 |
| -- | 76379 |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Permanent Location | Current Location | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| CBU-MAIN LIBRARY, KITWE. | CBU-MAIN LIBRARY, KITWE. | 04/25/2023 | HC 79.I55 Bru | 040454 | 04/25/2023 | 1 | 04/25/2023 | MONOGRAPH | |||||||
| CBU-MAIN LIBRARY, KITWE. | CBU-MAIN LIBRARY, KITWE. | 04/25/2023 | HC 79.I55 Bru | 739405 | 04/25/2023 | 2 | 04/25/2023 | MONOGRAPH |