An assessment of customer satisfaction in the quality of service delivery by micro finance institutions: a case of Lusaka based customers of micro finance institutions by Muuka Madubeko

By: Madubeko, MuukaPublication details: Kitwe: Copperbelt University 2010Description: various pagings.: illSubject(s): CUSTOMER SATISFACTION--MICRO FINANCE INSTITUTIONS--LUSAKALOC classification: THESIS/MBA
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