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The effect of waiting time satisfaction on customer satisfaction and customer loyalty in the context of banks based in Zambia / by Mbumwae Mubiana Ngenda

By: Ngenda, Mbumwae Mubiana Language: English Publication details: Kitwe: Copperbelt University, 2021Description: xii, 100 pages : illustrationsContent type: Text | Media type: Unmediated | Carrier type: VolumeSubject(s): CUSTOMER SATISFACTION | CUSTOMER LOYALTY | COMMERCIAL BANKS- ZAMBIA | WAITING TIME SATISFACTIONLOC classification: CBU-PG THESIS/NGE

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Holdings
Item type	Home library	Collection	Shelving location	Call number	Materials specified	Copy number	Status	Date due	Barcode
UNIVERSITY COLLECTION	CBU-MAIN LIBRARY, KITWE.	Special Collections	Special Collections	CBU-PG THESIS/NGE (Browse shelf(Opens below))		1	Available		B84227

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includes bibliographical references and appendices

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