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		No cover image available No cover image available An analysis of the relationship between service quality and customer retention in the telecommunication industry a case of telecommunication customers in Lusaka, Zambia / by Monje Kaonga by Kaonga, Monje. Language: English Publication details: Kitwe : Copperbelt University, 2023Availability: Items available for loan: CBU-MAIN LIBRARY, KITWE. (1) . Collection(s): Special Collections Call number: CBU-PG THESIS/KAO. Add to cart (remove)
		No cover image available No cover image available An analysis of the real relationship between service quality and client satisfaction among registered members of national health insurance scheme: a case of Lusaka province , Zambia / by Gloria Chanda Banda by Banda Chanda, Gloria. Language: English Publication details: Kitwe : Copperbelt University, 2023Availability: Items available for loan: CBU-MAIN LIBRARY, KITWE. (1) . Collection(s): Special Collections Call number: CBU-PG THESIS/BAN. Add to cart (remove)
		No cover image available No cover image available Assessing the influence of service quality on bank customer retention ; the mediating role of satisfaction : a case of banks in Zambia / by Mumbuwa Koota by Koota, Mumbuwa. Language: English Publication details: Kitwe : Copperbelt University, 2023Availability: No items available. Add to cart (remove)

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