Assessing the influence of service quality on bank customer retention ; the mediating role of satisfaction : a case of banks in Zambia / by Mumbuwa Koota
Language: English Publication details: Kitwe : Copperbelt University, 2023Description: x,94 pages : illustrationsContent type: Text | Media type: Unmediated | Carrier type: VolumeSubject(s): CUSTOMER SATISFACTION | CUSTOMER RELATIONS MANAGEMENT | SERVICE QUALITYLOC classification: CBU-PG THESIS/KOONo physical items for this record
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